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Systems Analyst, Salesforce

Systems Analyst, Salesforce

Full Time
Chicago

The role

S2G Ventures is seeking a curious, creative, and collaborative Systems Analyst. The Systems Analyst is responsible for helping our teams maximize the value of our systems and data, including but not limited to Salesforce (may also include systems such as Tableau, Google Cloud, Quip, and Box). This includes day-to-day duties such as data maintenance, reporting support, configuration changes and troubleshooting, as well as strategic projects which may include recommending system improvements and advising on future tool selection. The Systems Analyst will be a key player in helping our teams advance their use of data to build a stronger ecosystem of partners, enhance their understanding of the markets in which they operate, and develop and execute ambitious plans for driving positive change in the world.

The Systems Analyst must be enthusiastic about collaborating with diverse internal stakeholders to identify the best solutions, solving problems to optimize the way we use our systems and data, and rolling up their sleeves to support our teams as we seek to drive significant growth and impact.

The Systems Analyst must be able to work with diverse teams seeking tailored solutions to fit their needs. Our business units have unique needs in terms of pipeline monitoring, deal management, and reporting, the Systems Analyst will need to continually learn about and apply best practices within each part of the business.

Desired experience and skills

Key responsibilities include:


System & Data Enhancement

  • Managing and executing enhancement requests in Salesforce and other systems

  • Addressing and resolving functionality issues in Salesforce surfaced by team members

  • Collaborating with our third-party Salesforce systems integrator and business team leads to design and implement significant new features or enhancements

  • Proactively recommending improvements related to our systems and databases, including Salesforce and other tools that are integrated with the Salesforce ecosystem (including Cirrus Insight, Quip, FormAssembly, and others)


Data Maintenance

  • Maintaining / cleansing data in Salesforce and other systems, including periodic reporting to check for data errors, duplicates, and other issues

  • Creating a data hygiene practice for the organization

  • Developing and maintaining data pipelines between systems, ensuring data integrity and synchronization across the organization

  • Adding and maintaining user profiles in Salesforce, including security profiles and permissions

  • Managing complex data sharing rules across multiple teams, maintaining private vs. shared fields on accounts where needed, managing privacy firewalls between teams for certain data, etc.

  • Create custom reports and dashboards to drive business insights


Systems & Data Advisory

  • Serving as an advisor to colleagues as they seek to solve business problems through systems- and data-related means, including collaborating with business leads, data science, and IT

  • Planning and executing the development of system-driven solutions to business problems

  • Leading data infrastructure planning, including making recommendations and executing work to support the long-term evolution of our Salesforce instance to better meet business needs

  • Advising on and implementing future tool selection


Team & User Support

  • Developing tools and processes to gather and address user feedback, and troubleshooting and supporting users facing technical challenges

  • Developing and maintaining a knowledge base for training employees on how to use Salesforce and other tools, including general training for new employees as well as training and/or communicating new features for all employees

  • Advising on best practices for governance, change management, and user experience


Experience and Basic Qualifications

  • 2-4 years of technology implementation, technology consulting, or data analytics experience

  • Experience implementing or maintaining Salesforce Enterprise Edition (Spring 21 release) and/or other industry-specific software, preferably in an investing and/or philanthropy context

  • Experience executing basic Salesforce configurations, including creating fields, editing fields, customizing page layouts, creating reports & dashboards, managing security profiles, working with third-party integrations, etc.

  • Proficiency with data and related software (e.g. spreadsheet, data wrangling, data visualization, etc.)

  • Demonstrated ability to think critically and make recommendations about the optimal design and use of systems and databases

  • Demonstrated ability to collaborate across functions and teams

  • A BS/BA degree from an accredited college/university

  • Salesforce certification preferred


Additional characteristics that would support a candidate’s success:

  • High degree of accountability and initiative – you are a self-starter who holds yourself to a high standard of excellence and timeliness

  • Desire to proactively support our teams as they seek to advance their use of systems, as well as the efficacy of those systems – you bring ideas to help us continually improve, become more efficient, and innovate our tools and processes

  • Eagerness to learn about our businesses and our mission – you want to understand how our teams operate so you can help us succeed

  • Curiosity about new tools and capabilities for our systems and databases, including leading practices for systems and databases in investing and philanthropy – you are constantly reading up on blogs and forums to learn about the latest features

  • A superior communicator who treats everyone with respect

  • Unquestionable ethics and personal integrity


Other Duties

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the candidate in this position. Duties, responsibilities and activities may evolve or change over time.

APPLY

S2G Ventures is an equal opportunity employer and is committed to building and maintaining a culturally diverse workplace that is free of discrimination and harassment of any kind. We encourage women, minorities, individuals with disabilities and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

ABOUT S2G
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S2G Ventures is investing in a humane and healthy planet. We back trailblazing entrepreneurs across the food supply chain from soil to shelf and bring together diverse perspectives to bring positive change on a scalable level.

We have identified sectors across the food system that are ripe for change, and are building a multi-stage portfolio including seed, venture and growth stage investments. Our core areas of interest for S2G are agriculture, oceans, ingredients, infrastructure and logistics, IT and hardware, food safety and technology, retail and restaurants, and consumer brands. 

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